Help Desk Specialist

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Do you like solving problems?  Are you a well-rounded computer professional?  Are you up to date with current software and hardware technology?  Do you enjoy working with a wide variety of customers?  


If so, then the Help Desk Specialist position is for you!   In this role, you will be part of a team providing daily support to our home office, field staff and customers.  As a Help Desk team member you will track, record and resolve issues related to systems software and hardware, working with Network Administration on escalated issues.  You will provide a high attention to detail, prioritization and service to your customers.        


Homesteaders provides consumer friendly insurance products to fund prearranged funerals through a network of independent funeral homes located throughout the United States.  As a mutual life insurance company we exist to serve our policy holders and funeral home customers.  We act with the highest level of integrity to promote the value of funeral service.  Homesteaders is a leader in the industry and this pride and dedication starts with our employees!


Requirements for the position include:

  • High School diploma or equivalent required. Education in a job related field such as computer science supplemented by courses in communication, human relations and current computer technology.

  • Two or more years’ experience in information services or a related professional field. 

  • Previous experience with the latest MS Operations Systems and MS Office applications is required.

  • Excellent customer service phone skills with the ability to effectively assist challenging customers while maintaining a calm demeanor.

  • Good problem solving skills with the ability to diagnose problems and provide solutions to those problems.

  • Must exhibit drive and desire to solve technical problems quickly and accurately.

  • Must be self-motivated, detail oriented and flexible.

  • Able to work independently as well as part of a team.



  • Company-sponsored group health and dental insurance

  • Company-provided life insurance

  • Company-matched 401(k) plan

  • An all employee incentive pay program

  • Paid vacation and sick leave

  • Company-supported training and development

  • Beautiful facilities including a full-service cafeteria, walking trail and fitness center

  • Excellent starting pay

Location: West Des Moines, IA
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