Customer Service Representative

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Are you ready to be a part of an exciting and growing organization?  Are you a customer-oriented individual looking for a new career opportunity?    If so, then our Customer Service Representative position may be for you!   


As a Customer Service Representative, you will take calls from policy owners, agents, funeral home customers and marketers throughout the country.   While most communication will be on the phone, you will also engage with customers by email and written communication.  This position requires a self-starter who enjoys providing superior service to our customers in a friendly and professional manner. 


Homesteaders provides consumer friendly insurance products to fund prearranged funerals through a network of independent funeral homes located throughout the United States.  As a mutual life insurance company we exist to support our policy holders, funeral home customers and employees.  We act with the highest level of integrity to promote the value of funeral service.  Homesteaders is a leader in the industry and this pride and dedication starts with our employees!


A minimum of three years dependable customer service experience in a service related industry.

Excellent communication and phone skills a must!

Exceptional organizational skills with the ability to handle multiple tasks under deadlines.

Great interpersonal skills and the desire to add to the success of the team.

Demonstrated problem solving skills.

Proficiency at a basic level with Microsoft office products including Word and Excel. 

LifePro knowledge a definite plus!

The desire to provide exemplary customer service!


Company sponsored group medical and dental insurance

Company provided life insurance

Company-matched 401(k) Plan plus a Success Sharing program

An all employee incentive pay program

Great work schedule - 4 1/2 day work week year round. Monday – Thursday, 8:00 a.m. to 4:00 p.m. and until 1:00 p.m. on Friday

Paid vacation and sick leave

Company supported training and development

Beautiful west side building including a full service Cafeteria, walking trail and Fitness Center.

Excellent starting pay

Location: West Des Moines, IA
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